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SALES INSTALLATIONS SERVICE
Service
Our Service department covers a number of areas within maintenance of commercial laundry equipment. These areas are all very important as without them a washing machine or tumble dryer may struggle to run efficiently which leads to a back log for the customer. Our highly skilled engineers are committed to not only there repair work but to the diagnostic assesments and reports. At Dean Laundry Systems we have three key assesments which we carry out to make sure that a machine is working to its safest and most efficient capability.
Service
We pride ourselves on a fast and efficient response time. As soon as a call or email is passed on to us we guarantee we will arrive to solve the enquiry within 24 working hours. Our normal working hours are Monday – Friday. However if the issue is a specifically urgent one we are willing to work weekends when needed to meet our customer’s needs. The company has GASAFE registered & Electrically approved engineers that are capable of repairing all brands and sizes of commercial laundry equipment, including washers, dryers, & ironers.
Preventative Maintanence
We offer annual PM (Preventative Maintanence) visits to all of our customers. This is to check that the laundry equipment provided is working in a safe and efficient manner. If this isn't the case we repair the product there and then if we have the sufficient equipment to hand.
These visits are extremely important with any gas product. Our GAS SAFE approved engineers run gas checks to check for leaks and to make sure that the the current gas pressure is up to the current standards.
Once all of the safety checks and repairs are checked we then give the product a thorough clean so not only is the machine working correctly but looks great too.
Commissioning Reports
We also offer our very own commissioning reports. So if you have recently had a product installed by another company we are happy to check that everything has been installed correctly and is in line with current commercial laundry manufacturers procedures.
If for whatever reason they are not we are happy to ammend mistakes or we can forward our findings to the company of whom is involved.
These reports are crucial because if an expensive piece of commercail laundry equipment is installed incorrectly it can be dangerous to work around and could cause significant damage to the machinery.